Doug’s responsibilities include working directly with the Homeowner or Business Owner immediately following a loss and working with you to ensure that you are involved in the process of coming to an agreed upon scope to bring your home back to pre-loss condition. Doug will be your advocate; the liaison between you and the insurance company. He is exceptional at what he does; he is there to ensure the work is done properly and efficiently as well as to ensure that we reach our ultimate goal which is to make sure that you are pleased with our service. The majority of his work is done in the field visiting clients at home to ensure your total satisfaction as you go through the restoration process. He may not be at the job site daily but he is always available should you have any questions. Doug also handles emergency services.